These Terms & Conditions (“Terms”) govern your access to and use of the Shahar.city mobile applications, website, and related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms.
Shahar.city (“Shahar”, “we”, “us”) is a CivicTech platform designed to enable civic data reporting, feedback, and governance workflows in collaboration with government and civic institutions.
You must be legally capable of entering into a binding agreement under applicable law to use the Services. By using Shahar.city, you confirm that the information you provide is accurate and truthful.
To use certain features, you may be required to provide your name and mobile number. You are responsible for maintaining the accuracy of your information and for all activity carried out using your account.
You agree to use the Services responsibly and only for lawful civic purposes. You shall not:
Any data, text, images, videos, or information submitted by you (“User Content”) must be relevant to civic reporting or feedback. You retain ownership of your content, but grant Shahar.city a non-exclusive, royalty-free right to use, process, and share it strictly for civic action, governance workflows, analytics, and service improvement.
Shahar.city acts as a technology-enabled facilitation platform. While we strive to ensure reports are routed and tracked effectively, we do not guarantee resolution timelines, outcomes, or actions by third-party authorities or stakeholders.
We reserve the right to suspend or terminate access to the Services, without prior notice, if we believe a user has violated these Terms, applicable laws, or misused the platform.
All platform software, designs, logos, trademarks, and content (excluding User Content) are the intellectual property of Shahar.city or its licensors and may not be copied, modified, or used without prior written permission.
Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal data.
To the maximum extent permitted by law, Shahar.city shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of or inability to use the Services.
You agree to indemnify and hold harmless Shahar.city, its team, partners, and affiliates from any claims, losses, liabilities, or expenses arising out of your misuse of the Services or violation of these Terms.
We may modify or discontinue any part of the Services at any time. These Terms may also be updated periodically. Continued use of the Services after changes constitutes acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of India. Courts located in [Pune, Maharashtra] shall have exclusive jurisdiction.
For questions, concerns, or grievances regarding these Terms, you may contact:
Email: support@shahar.city